I recently bought a MSI prestige 14-a10sc-067xes which has:
- 16GB RAM
- 1TB SSD
- GeForce GTX 1650 4GB
- And the important thing about this - 2 thunderbolt 3 ports
The laptop is an absolute beast, it works super well and super fast for everything but:
I have 2 screens:
- Philips 342B 34" UltraWide curved
- Lenovo thinkvision blabla 23" normal
I have this 2 monitors connected to 1 hub which has 2 HDMI connections in and 1 type-C thunderbolt out; the hub admits a max of 2 FHD monitors at 60hz, so we're good in this, both monitors are FHD and the Philips admits 75hz but I have it configured to 60hz
The problem.
The problem is that if I have the lid of the laptop open, everything works fine, everything goes super fast and all but, in the moment I close the lid it starts going extremely slow, super bad.
Like to just open the browser it takes 10-20 seconds when normally it takes 1-2, when I write it goes with lag, I don't know, everything goes extremely bad, but in the moment I open the lid again everything starts to go super fast and super good again.
In the configuration I have selected to do nothing when the lid is closed and I have all my drivers and all the Windows updates up to date, I have Windows 10 pro completely legal and everything is well configured, I don't know why is this happening.
I've been searching and people say that sometimes disabling the fast startup for any reason works but nothing. I don't know what's happening, and is only with this PC because I have other laptop (older) from the work and with this doesn't happen, this works exactly the same when is the lip open or closed, so I don't have any idea of where's the problem.
I have also called MSI technical support and they don't know what could happen either, anyone of you have any clue?
